Privacy policy

Last Updated: August 19, 2026

This Privacy Policy explains how Hereloom ("we," "us," or "our") collects, uses, shares, stores, and protects personal information when you visit, use, or make a purchase from www.hereloom.com (the "Site"), or contact us regarding our products or services.

By using the Site, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

We collect personal information used to operate our online store, process orders, provide customer support, maintain Site security, analyze Site performance, and support advertising activities.

The personal information we collect includes:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Order Information: Products purchased, order history, delivery information, shipping details, billing details, transaction records, and return or refund requests.

  • Payment Information: Payments are processed through the payment providers available at checkout. Complete credit card and debit card numbers are processed by the applicable payment provider and are not stored on the Hereloom website or servers.

  • Account Information: When you create an account, we collect account credentials, saved addresses, shopping preferences, and information associated with your account.

  • Device and Usage Information: IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, Site interactions, and information collected through cookies, pixels, tags, and similar technologies.

  • Customer Support Information: Messages, product inquiries, order questions, return requests, refund requests, and other information you provide when communicating with customer support.

  • Sensitive Information: Hereloom does not require Social Security numbers, government-issued identification numbers, biometric information, or precise real-time geolocation information to complete a purchase through the Site.

2. How We Use Personal Information

We use personal information for the following purposes:

  • Order Processing: To process payments, confirm orders, arrange shipment, provide delivery updates, and process returns and refunds.

  • Customer Support: To respond to customer inquiries, provide assistance, and resolve product and order issues.

  • Service Communications: To send order confirmations, shipping notifications, refund notifications, account notices, and updates related to our services.

  • Marketing Communications: To send promotional emails, product updates, and offers to customers who have subscribed to marketing communications.

  • Website Improvement: To analyze Site performance, understand Site interactions, improve product pages, and improve the shopping experience.

  • Security and Fraud Prevention: To identify and prevent fraudulent transactions, unauthorized activity, abuse, and security incidents.

  • Legal Compliance: To maintain records and comply with tax, accounting, legal, regulatory, and dispute-resolution requirements.

3. How We Share Personal Information

We do not sell personal information in exchange for monetary compensation.

We share personal information with service providers that perform services required to operate our online store, including:

  • Shopify and e-commerce platform providers

  • Payment processors

  • Shipping and fulfillment providers

  • Customer support providers

  • Fraud prevention providers

  • Analytics, advertising, and measurement providers

  • Legal and accounting service providers

  • Government and regulatory authorities in response to valid legal requirements

The information shared with a service provider is limited to information used to perform the applicable service.

4. Cookies and Advertising Technologies

We use cookies, pixels, tags, and similar technologies on the Site.

These technologies are used for:

  • Website functionality

  • Shopping cart and checkout operation

  • Account and preference functionality

  • Security and fraud prevention

  • Analytics and performance measurement

  • Advertising measurement

  • Remarketing

Analytics, advertising, and measurement services are used to measure Site activity, evaluate advertising performance, and understand how visitors interact with the Site.

You can control cookies through your browser settings and the privacy controls available on the Site. Disabling cookies required for Site functionality can affect account, shopping cart, or checkout functions.

Hereloom processes recognized Global Privacy Control (GPC) signals in accordance with applicable privacy requirements and the technical capabilities of the Site.

5. Your Privacy Rights

Privacy rights available to you are determined by the privacy laws that apply to your place of residence.

These rights can include:

  • Access to personal information maintained about you

  • Correction of inaccurate personal information

  • Deletion of eligible personal information

  • Opting out of eligible targeted advertising or data sharing

  • Withdrawal from marketing communications

  • Protection from discrimination for exercising a privacy right

To submit a privacy request, email hello@hereloom.com.

We verify the identity of the person submitting a request before providing, correcting, or deleting personal information when identity verification is required to protect the account or information.

Valid privacy requests are processed within the period established by the applicable privacy law. For requests subject to a 45-day statutory response period, we respond within 45 days after receiving a verifiable request, subject to extensions permitted by law.

6. Do Not Sell or Share My Personal Information

Hereloom does not sell personal information in exchange for monetary compensation.

Advertising and analytics technologies can constitute "sharing," targeted advertising, or similar regulated processing under U.S. state privacy laws.

To submit an opt-out request, email hello@hereloom.com with the subject line "Privacy Opt-Out Request."

You can also use the privacy controls available on the Site to manage eligible advertising and data-sharing preferences.

Recognized Global Privacy Control (GPC) signals are processed in accordance with applicable privacy requirements and the technical capabilities of the Site.

7. Marketing Communications

Customers who subscribe to marketing communications receive promotional emails, product updates, and offers from Hereloom.

You can unsubscribe from marketing emails by selecting the unsubscribe link contained in a promotional email or by contacting hello@hereloom.com.

Unsubscribing from marketing communications does not stop transactional communications required to service an order, including order confirmations, shipping notifications, return communications, and refund notifications.

8. Data Retention

We retain personal information for the period required to process orders, provide customer support, maintain transaction and business records, prevent fraud, resolve disputes, and meet legal, accounting, and tax requirements.

After the applicable retention period ends, personal information is deleted or anonymized unless continued retention is required by law.

9. Data Security

We use administrative, technical, and physical safeguards to protect personal information.

The Site uses Secure Sockets Layer (SSL) encryption to protect information transmitted between your browser and the Site. Payment card information is processed by the payment providers available through checkout. Hereloom does not store complete credit card or debit card numbers on its website or servers.

No internet transmission or electronic storage system provides absolute security.

10. Children's Privacy

The Site and services are not directed to children under the age of 16.

Hereloom does not knowingly collect personal information from children under 16.

If we identify personal information collected from a child under 16, we will delete the information in accordance with applicable law.

11. International Data Transfers

Hereloom operates its online store from the United States.

Our service providers can process or store personal information in the United States and other countries in which they operate.

When personal information is processed outside your place of residence, the information is subject to the data protection requirements that apply to the processing and transfer.

12. Third-Party Links

The Site contains links to third-party websites and services.

Third-party websites and services operate under their own privacy policies and practices. Hereloom does not control the privacy practices or content of third-party websites.

Review the privacy policy of a third-party website before providing personal information through that website.

13. Changes to This Privacy Policy

We update this Privacy Policy when our privacy practices, services, legal requirements, or business operations change.

The current version is published on this page. The Last Updated date at the top of this Privacy Policy identifies the date of the latest revision.

14. Contact Information

  • Store Name: Hereloom

  • Business Address: 75 Stone Wall Way, Hiram, GA 30141, United States

  • Phone: +1 (917) 888-6960

  • Email: hello@hereloom.com

  • Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM ET; Sunday and U.S. Public Holidays: Closed

  • Response Time: Customer inquiries are answered within 1–2 business days.