Shipping policy

Last Updated: August 19, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.hereloom.com.

For information about returns, refunds, replacements, and return shipping costs, please review our Refund Policy.

1. Order Processing

Orders are processed within 1–3 business days.

  • Business Days: Monday – Saturday, excluding U.S. public holidays

  • Order Cut-Off Time: 6:00 PM Eastern Time (ET)

Orders placed after 6:00 PM ET begin processing on the next business day.

If processing exceeds 3 business days, Hereloom will notify the customer by email.

2. Shipping and Delivery

Hereloom provides Standard Shipping for orders delivered within the United States.

  • Shipping Method: Standard Shipping

  • Shipping Cost: Free

  • Processing Time: 1–3 business days

  • Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days after the order is placed

For this Shipping Policy, business days are Monday through Saturday, excluding U.S. public holidays.

Delivery delays caused by severe weather, carrier transportation disruptions, or incorrect or incomplete shipping information can affect the delivery date.

3. Shipping Costs

Hereloom provides Free Standard Shipping on all orders delivered within the United States.

Customers are not charged a standard shipping fee for U.S. orders.

Hereloom does not charge hidden handling fees, packaging fees, or additional standard shipping surcharges.

4. Shipping Methods and Tracking

Orders are shipped through the carrier assigned to the shipment.

After an order is shipped, Hereloom sends a shipping confirmation email containing the tracking number and tracking information to the email address provided with the order.

Tracking information can require 1–3 business days after shipment to appear or update in the carrier's tracking system.

Use the tracking information provided in the shipping confirmation email to monitor the delivery status of your order.

5. Shipping Address Accuracy

Customers must provide a complete and accurate shipping address during checkout.

Incorrect or incomplete shipping information can result in delivery delays, failed delivery, or the shipment being returned.

If you identify an address error after placing an order, contact hello@hereloom.com and provide:

  • Your order number

  • The original shipping address

  • The corrected shipping address

Shipping address corrections can be completed before the order has been processed for shipment.

The shipping address cannot be changed after the order has shipped.

6. Lost, Delayed, Damaged, Missing, or Incorrect Shipments

If a shipment is lost, significantly delayed, or marked as delivered but has not been received, contact hello@hereloom.com and provide your order number and tracking information.

For an order marked as delivered but not received, verify the shipping address on the order and check the designated delivery location before contacting Hereloom.

If an item arrives damaged, defective, or incorrect, contact Hereloom within 30 days after the delivery date.

If your order contains a missing item, contact Hereloom after receiving the shipment.

For damaged, defective, missing, or incorrect items, provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and affected items

  • Photographs of the packaging for shipping damage

Hereloom will review the order and available tracking information and contact the shipping carrier when a carrier investigation is required.

Damaged, defective, and incorrect items are handled according to our Refund Policy.

7. Refused or Undeliverable Shipments

A shipment can be returned because of:

  • An incorrect or incomplete customer-provided shipping address

  • Refusal of delivery

  • Failure to collect the package

  • An unsuccessful delivery caused by the customer's inability to receive the shipment

After a returned shipment is received and identified, Hereloom will contact the customer using the email address associated with the order.

If the customer requests reshipment after a package is returned because of incorrect customer-provided shipping information or a customer-caused failed delivery, the customer is responsible for the additional shipping cost.

The customer is not charged additional shipping costs when the failed delivery or returned shipment results from an error by Hereloom or the shipping carrier.

8. Contact Information

  • Store Name: Hereloom

  • Business Address: 75 Stone Wall Way, Hiram, GA 30141, United States

  • Phone: +1 (917) 888-6960

  • Email: hello@hereloom.com

  • Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM ET; Sunday and U.S. Public Holidays: Closed

  • Response Time: Customer inquiries are answered within 1–2 business days.